Hi Annette,

Would you care if I made this ticket public? I believe we can get Shaun to answer this in detail and we would love to be able to have others benefit from the information as well. Is this acceptable?

- Seth

- Electrahealth Team

Hi There!

I will get right on this and see if I can get a detailed answer for you via Shaun. Please allow me some time to make this happen. Thanks for your patience! Be Well!

- Seth

- Electrahealth Team

Routers typically work in most households with an internet connection. Here is a breakdown for you.

The R6 - AC1750 - Model: R6700v3 is our centerpiece router.

The R7 - AC1900 - Model: R7000 is our Wireless Access Point.

They both provide a low-emissions WI-FI network for the home. The reason we have 2 options is simply because some people are forced to use a 2-in-1 combo ( router + modem ) by their ISP in which the R6 Router will have conflict with and the R7 Access Point will plug and play. We Recommend using an aftermarket modem ie: Arris Surfboard 8200 - MODEM ONLY for Cable Internet Providers - to have an optimal setup with the R6.

The R7 by spec, has a bit more speed capability over WI-FI which in most circumstances are irrelevant in the residential home because it is contingent on your current data package from your Internet Service Provider.

Both Devices are Fantastic and offer 99.8% lowered emissions from the standard, retail, out-of-box router and or 2-in-1 modem/router combo that you rent every month.

- Seth

- Electrahealth Team

This is the first time anyone has reported a Netflix streaming issue.  It could possibly be the Internet or the device that is trying to play Netflix.  Have you updated the Netflix software on the device?  You said the device is hard-wired to the router via Ethernet?  Can you run a speed test using the Speed Test app or www.speedtest.net on the device that's having trouble?

The 5Ghz band performs much better as far as speed goes versus the 2.4 Ghz band.  You will increase exposure having them both enabled.  If all of your wireless devices are 5 Ghz compatible (relatively new in the past few years) then you could simply disable the 2.4 Ghz and have only the 5 Ghz on.  That would decrease your overall exposure.

Even though we have disabled the 5 Ghz by default on the R6 router, we have still tuned it to be extremely low-emission.  So even with it enabled you are nowhere near to the exposure of a regular router.  You are probably still close to 99% reduced exposure.