Your comments
No it does not. We offer a 7-outlet Wall Module with Surge protection and grounded USB ports that goes great with the power strip!
- Seth
- Electrahealth Team
I will get this information to Shaun and see what he says. Maybe there is something we can do to help. This may take some time and we appreciate your patience. Have a great day!
- Seth
- Electrahealth Team
MB,
We do offer paid support for these devices. Please let me know how we can assist you, as far as return period extensions I will have to ask Shaun. I do not make those decisions. Thanks for your patience!
- Seth
- Electrahealth Team
I would say it sounds like you need to do a proper power cycle like Shaun recommended. We do offer paid support if you need any assistance please feel free to give us a call 815-986-7974.
Power Cycle:
1) Power Down - Modem / Router / Devices - ALL
2) Power on Modem ONLY - wait 3 mins
3) Power on Router ONLY - wait 3 mins
4) Power on Devices - check for internet connection.
- Seth
- Electrahealth Team
This is the custom tab where you can adjust the lease timer. I would recommend changing the 1440 number possibly to like 7200. Let me know if this helps!
- Seth
- Electrahealth Team
Mika,
I will get this to Shaun right away and see if we can get you some answers. In the meantime, would you be agreeable to allowing me to make this a public post as once we get an answer to this question it could potentially help many others as well?
- Seth
- Electrahealth Team
John,
We do offer paid support for any troubleshooting with the R6 and or JRS routers. Updating the firmware can sometimes solve these issues and other times its simply a few settings changes. If you are unable to accomplish the settings changes listed above, I can gladly assist you with this remotely over Teamviewer App or over the phone for a small fee. Please let me know what you would like to do moving forward and I will gladly assist. Thanks for your patience!
- Seth
- Electrahealth Team
I think we may need to adjust the lease timer on the device. Its highly likely that the lease timer is set to 1440 which translates to 24 hours and then it refreshes its current network devices. I would recommend making a change to this number in the firmware and changing it to lets say 10 times that number. Add a 0 and make that number 14400 and that should change the lease timer to 10 days instead of 1 , which means on occasion your router will refresh the network devices instead of Every night. Let me know!
- Seth
- Electrahealth Team
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