How can we help you today?

Go ahead and ask us anything.

R7 router question

Avatar
  • updated
  • Answered

Hi, I lease a DSL modem from CenturyLink currently and use ethernet for my laptop.   Would this router replace that, or be added to that one?    How do I know it is compatible with CenturyLink's system, and what my download speeds will be?  

How would you rate the customer service you received?

Satisfaction mark by Linda 6 years ago

Add a comment about quality of support you received (optional):

Pinned replies
Avatar
Shaun A Kranish Principal
  • Answer
  • Answered

All Internet connections require a gateway/modem device and then a router.  ISPs (Internet Service Providers) usually provide a combination modem/router unit where the two devices are built into one unit.

For cable Internet, it's best to buy a cable modem aftermarket.  For DSL it *may* be more difficult to buy an aftermarket modem - we would have to do some more research into this.  Sometimes you can keep the modem your ISP provided you, and disable all of the wireless from it so that it is completely quiet.  ONLY do this if you have a radiofrequency (RF) meter to verify that the wireless has, in fact, been completely disabled.

Then you could simply plug our R7 router into that.  It is just plug-and-play.  The R7 router's wired gigabit Interface supports up to 1000 megabits or 1 gigabit speeds.  The wireless supports high speed as well, far higher than your DSL service could ever dream of providing for you.  So your DSL will be holding you back not the router, if that makes sense.

Avatar
Shaun A Kranish Principal

https://www.stetzerizer-us.com/Terms-and-Conditions_ep_2-1.html


Restocking fee for non-Stetzerizer brand products is up to 20% at our discretion.
Avatar
Linda
Last question, before I buy….what’s the restocking fee, please?  There’s always a first, and I do have DSL…;)
Avatar
Shaun A Kranish Principal

All consumer networking components use standard Ethernet (RJ-45) port.  There is no exception to this.  So it'll work :)

Avatar
Shaun A Kranish Principal

Yes, just keep all of the cords and the box in like-new condition please, and you can return it within 30 days per our standard return policy, and we will refund it minus our standard restocking, or you can exchange it for something else and avoid the restocking fee usually.  We haven't had a single return on the routers yet though - I think you'll be very happy with it :D

Avatar
Linda

Also, what kind of connector is used to link my modem to your router?  I want to make sure my modem has the correct port.

Avatar
Linda

Great response (and fast!), I'm ready to give this thing a try.  Will I be able to return it if it turns out to be incompatible somehow, or I'm not happy with something else about it?

Avatar
Shaun A Kranish Principal
  • Answer
  • Answered

All Internet connections require a gateway/modem device and then a router.  ISPs (Internet Service Providers) usually provide a combination modem/router unit where the two devices are built into one unit.

For cable Internet, it's best to buy a cable modem aftermarket.  For DSL it *may* be more difficult to buy an aftermarket modem - we would have to do some more research into this.  Sometimes you can keep the modem your ISP provided you, and disable all of the wireless from it so that it is completely quiet.  ONLY do this if you have a radiofrequency (RF) meter to verify that the wireless has, in fact, been completely disabled.

Then you could simply plug our R7 router into that.  It is just plug-and-play.  The R7 router's wired gigabit Interface supports up to 1000 megabits or 1 gigabit speeds.  The wireless supports high speed as well, far higher than your DSL service could ever dream of providing for you.  So your DSL will be holding you back not the router, if that makes sense.