Your comments
Seth
Hi. Any guidelines for setting up a Modem VPN with the one I bought from ElectraHealth (Netgear) ?
John Retterer
Seth
Hi. I have left messages but no one ever calls back or picks the phone when I call. When I did get hold of your eve. assistant - he said that your firm has a DNS change that should fix it. He did not know the particulars but was going to have you email to me.
Do you know what he is talking about ?
John Retterer
Customer support service by UserEcho
Under review
Dear retterer,
Status has been changed by Seth Lindstrom.
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I think we may need to adjust the lease timer on the device. Its highly likely that the lease timer is set to 1440 which translates to 24 hours and then it refreshes its current network devices. I would recommend making a change to this number in the firmware and changing it to lets say 10 times that number. Add a 0 and make that number 14400 and that should change the lease timer to 10 days instead of 1 , which means on occasion your router will refresh the network devices instead of Every night. Let me know!
- Seth
- Electrahealth Team
Regards,
The Electrahealth Team
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