Return approved instructions
Your order return has been approved. Please follow these instructions:
1) Ensure you return all materials and package carefully
It really helps when all materials are returned in like-new condition. Our returns are extremely low-rate compared to most stores, but for the occasional return we receive it is usually a change of mind or mistaken item. This allows us to re-sell the item when it is in like-new condition. If the item is missing boxes, instruction booklets, or has damage or other markings, that can make things difficult for everyone. We like to keep our costs down for you, our customer.
When shipping products back, especially the Stetzerizer Filters, please ensure they are packaged very carefully. Using bubble wrap, or wrapping in clean paper (don't use newspaper) helps a great deal. Shipping companies throw boxes - if the box is packed tightly and filled all the way with packing material, it helps prevent the items from moving and scratching one another or bumping into one another.
2) Include your name, address, phone and order number (if possible) inside the package
We need to know who we got the package from. Order number isn't required, but at the very least name, address, and phone number should be included inside the package. If there are any special instructions or issues with the item(s), please include those on a sheet of paper as well. Thank you so much!
3) Shipping address and insurance (optional)
If the return is due to our fault (mistaken item/order, faulty item, etc) we will pay for the return shipping and will provide you with a prepaid label. For all other returns, the customer pays the return shipping. Insurance is optional. Our receiving location is covered by many video cameras for records. We haven't had lost/stolen/damaged packages when it comes to returns, but bear in mind we are not responsible for the package until it is delivered safely to us, so you may consider purchasing insurance.
1643 N Alpine Rd
Rockford, IL 61107
Customer support service by UserEcho