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I cannot connect to the Internet

Larry P 3 months ago updated by Shaun A Kranish (Principal) 1 month ago 1

My router is on but I cannot connect to the Internet?

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Hi Larry,

Did you try power cycling the modem and router?  It is recommended to leave the modem plugged-in to everything, but pull the power connector from the modem.  Wait 30 seconds.  Then plug the power connector back in and the modem should boot-up fresh again.

Then do the same thing with the router after you have plugged-in the modem.

Did you resolve this issue?