I already have an account and have purchased products. However, my password is no longer recognized on your ordering site and your password reset program gives an error message when I follow the directions in the email to reset PW. Error message is "Verification word is not correct". Huh? Seems the password reset routine is broken at this time. It would be helpful if you also defined your rules for password creation (i.e., only numbers and letters, no other characters, etc.), not to mention the purpose and function of the mysterious "Verification Word."
Customer support service by UserEcho